Terms and Conditions – English
(Informational Translation)
Version: February 3, 2026
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§ 1 Scope of Application
(1) These Terms and Conditions (“Terms”) apply to all contracts between Techflow.ai GmbH, Heidelberger Str. 221, 64285 Darmstadt, Germany – hereinafter referred to as the “Agency” – and its customers – hereinafter referred to as the “Client”.
(2) These Terms apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Consumers within the meaning of Section 13 BGB are excluded.
(3) Conflicting or deviating terms and conditions of the Client shall not apply unless expressly agreed in writing by the Agency.
§ 2 Services of the Agency
(1) The Agency provides in particular:
- consulting and coaching services,
- agency and implementation services (e.g. automations, AI systems),
- project-based services with service and/or work contract elements,
- ongoing packages, retainers and subscriptions,
- digital products (e.g. templates, courses, tools).
(2) The specific scope of services results from the respective offer, contract, service description on the website or individual contractual agreements.
(3) Unless expressly agreed in writing, the Agency does not owe any specific economic, technical or commercial success.
§ 3 Conclusion of Contract
(1) A contract is concluded by:
- acceptance of an offer,
- booking or ordering via the website,
- written confirmation (including email), or
- commencement of service provision by the Agency.
(2) The Agency is entitled to use qualified subcontractors or third parties to perform the services.
§ 4 Remuneration and Payment Terms
(1) All prices are net prices plus statutory value-added tax.
(2) Invoices are payable immediately upon receipt unless expressly agreed otherwise.
(3) In the event of default, the Agency is entitled to charge default interest pursuant to Section 288 (2) BGB and a statutory flat-rate default fee pursuant to Section 288 (5) BGB.
§ 5 Client’s Cooperation Obligations
(1) The Client shall provide all cooperation required for the performance of the services in a timely, complete and accurate manner, in particular information, content, access rights and contact persons.
(2) Delays or additional expenses resulting from the Client’s failure to comply with its cooperation obligations shall not be the responsibility of the Agency.
§ 6 No Guarantee of Success
The Agency owes a professional and diligent performance of the agreed services, but no specific result or economic success.
§ 7 Refund Policy
(1) Agency and Implementation Services
For agency and implementation services, the Agency grants a 30-day money-back guarantee from the date of contract conclusion.
The refund:
- includes all payments made to the Agency,
- excludes payments to third-party providers (e.g. software licenses, platform fees),
- must be requested in writing within the 30-day period.
Upon declaration of the refund:
- all usage and exploitation rights of the Client shall terminate,
- the Agency is entitled to deactivate or remove all developed systems, automations, processes and access rights.
(2) Consulting and Coaching Services
No refund shall be granted for individually provided consulting or coaching services once the service has been rendered.
A refund shall only be granted if an agreed appointment is not conducted by the Agency without replacement.
Subjective dissatisfaction or perceived lack of value does not constitute a right to a refund.
(3) Digital Products
No refund or right of withdrawal exists for digital products once access has been granted to the Client.
§ 8 Intellectual Property and Usage Rights
(1) All concepts, methods, software, automations, content and materials developed by the Agency remain the intellectual property of the Agency unless expressly agreed otherwise.
(2) Upon full payment, the Client receives a non-exclusive, non-transferable right of use for the contractually agreed purpose.
§ 9 References
The Client grants the Agency the right to use the Client’s name, logo and a factual description of the services provided as references for marketing and sales purposes, unless legitimate confidentiality interests prevail.
§ 10 Liability
(1) The Agency shall be liable only for intent and gross negligence.
(2) In cases of simple negligence, the Agency shall only be liable for breaches of essential contractual obligations and limited to the foreseeable, typical damage.
(3) Liability for damages resulting from injury to life, body or health remains unaffected.
§ 11 Termination
(1) Contracts with ongoing performance may be terminated subject to the agreed notice period.
(2) The right to terminate for good cause without notice remains unaffected.
§ 12 Final Provisions, Amendment of Terms and Language Clause
(1) These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany.
(2) Exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms and Conditions and the contracts based thereon is Darmstadt, Germany.
(3) Should individual provisions of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
(4) The Agency reserves the right to amend or supplement these Terms and Conditions where there is a valid reason to do so. A valid reason exists in particular in the event of changes in statutory or regulatory requirements, technical or economic developments, adjustments or extensions of the service offering, or for the clarification of existing provisions.
The Client shall be informed of any amendments in text form. The amendments shall be deemed accepted unless the Client objects within 14 days after receipt of the notification. The Client will be expressly informed of the right to object. In the event of a timely objection, the contract shall continue under the previous terms; the right of both parties to terminate the contract ordinarily or extraordinarily shall remain unaffected.
(5) The German version of these Terms and Conditions shall be legally binding and authoritative. The English version is provided for informational purposes only.
