General Terms and Conditions (GTC) – English
Version: February 3, 2026
Switch to German version → AGB — the German version is legally binding.
§ 1 Scope of Application
(1) These General Terms and Conditions (“GTC”) apply to all contracts between the
Techflow.ai GmbH, Heidelberger Str. 221, 64285 Darmstadt, Germany
– hereinafter referred to as the “Agency” –
and its customers – hereinafter referred to as the “Client”.
(2) These GTC apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
Consumers within the meaning of Section 13 BGB are excluded from using the services.
(3) Deviating or conflicting terms and conditions of the Client shall not apply unless the Agency expressly agrees to them in writing.
§ 2 Services of the Agency
(1) The Agency provides in particular:
- Consulting and coaching services
- Agency and implementation services (e.g. automations, AI systems)
- Project-based services with service and/or work-contract components
- Ongoing packages, retainers, and subscriptions
- Digital products (e.g. templates, courses, tools)
(2) The specific scope of services results from the respective offer, contract, or service description on the website.
(3) Unless expressly agreed, the Agency does not owe any specific economic or business success.
§ 3 Conclusion of Contract
(1) The contract is concluded through acceptance of an offer, booking via the website, written confirmation (including by email), or by commencement of service delivery.
(2) The Agency is entitled to have services performed in whole or in part by qualified third parties.
§ 4 Remuneration and Payment Terms
(1) All prices are net prices plus statutory value-added tax.
(2) Invoices are due for immediate payment unless otherwise agreed.
(3) In the event of late payment, the Agency is entitled to charge default interest pursuant to Section 288 (2) of the German Civil Code (BGB).
§ 5 Client’s Cooperation Obligations
(1) The Client shall provide all information, content, and access required for the performance of the services in a timely manner.
(2) Delays caused by missing or late cooperation from the Client are not the responsibility of the Agency.
§ 6 No Guarantee of Success
The Agency owes a professional and diligent performance of services, but not any specific results or business success.
§ 7 Refund Policy
(1) Agency and Implementation Services
Agency and implementation services come with a 30-day money-back guarantee from the date the contract is concluded.
The refund:
- covers all payments made to the Agency,
- excludes third-party costs (e.g. software licenses),
- must be requested in writing within the 30-day period.
Upon declaration of the refund:
- all of the Client’s usage rights end,
- all developed systems, automations, and processes will be deactivated or removed.
(2) Consulting and Coaching Services (1:1)
For individually provided consulting and coaching services, there is no right to a refund once the service has been delivered.
A refund is granted only if a scheduled appointment is not held by the Agency and no replacement is offered.
(3) Digital Products
For digital products, there is no right to a refund or withdrawal once the Client has been granted access.
§ 8 Intellectual Property and Usage Rights
(1) All concepts, methods, systems, and content developed by the Agency remain the intellectual property of the Agency.
(2) Upon full payment, the Client receives a simple, non-transferable right of use, unless otherwise agreed.
§ 9 References and Marketing
The Client permits the Agency to use its name, logo, and non-confidential project results as reference and marketing material, provided no legitimate interests conflict.
§ 10 Liability
(1) The Agency is liable only for intent and gross negligence.
(2) In cases of simple negligence, the Agency is liable only for breach of material contractual obligations and limited to the foreseeable damage typical for this type of contract.
(3) Liability for damages arising from injury to life, body, or health remains unaffected.
§ 11 Termination
(1) Contracts may be terminated with the respectively agreed notice period.
(2) The right to extraordinary termination for good cause remains unaffected.
§ 12 Final Provisions, Amendment of the GTC, and Language Clause
(1) The law of the Federal Republic of Germany applies.
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions and the contracts concluded on their basis is the Darmstadt Regional Court.
(3) Should individual provisions of these General Terms and Conditions be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
(4) The Agency reserves the right to amend or supplement these General Terms and Conditions where there is a valid reason to do so. A valid reason exists in particular in the case of changes to statutory or regulatory requirements, technical or economic developments, adjustments or expansions of the service offering, or to clarify existing provisions.
Amendments will be communicated to the Client in text form and are deemed agreed if the Client does not object within 14 days of receiving the notice. The Client will be expressly informed of this right to object. In the event of a timely objection, the contract continues under the previous terms; the right of both parties to terminate the contract ordinarily or extraordinarily remains unaffected.
(5) The German version of these General Terms and Conditions is exclusively authoritative. The English version is provided for informational purposes only.