AI Chatbot for a Travel Giant: Up to 1,000 Inquiries a Day Automated
A major travel provider handles up to 1,000 sales inquiries a day during peak season – automatically, with an AI chatbot connected to the booking system and an analytics dashboard, without growing the sales team.
Where the time was going.
As one of the country's largest travel agencies, the provider was struggling with huge volumes of sales inquiries. Every booking meant a lot of back and forth: dates, group size, price.
During peak season, that meant up to 1,000 inquiries a day – the sales team was simply overwhelmed.
The biggest challenges
- Up to 1,000 sales inquiries per day
- Lots of manual back and forth per booking
- Overloaded sales team during peak season
- Scaling only possible through expensive new hires
What we built.
We built an AI-powered chatbot connected directly to the booking system. Customers choose their attractions and book tours and events on their own – the bot answers FAQs and even handles cancellations.
On top of that came an analytics dashboard that surfaces the relevant data from the chatbot.
The building blocks
- AI chatbot connected to the booking system
- Self-service booking of tours & events
- Automated FAQ answers and cancellations
- Analytics dashboard: most popular tours, inquiry times, search terms
What it delivered.
The provider now handles its high volume of inquiries far more confidently — without additional sales or support staff. That saves costs on an ongoing basis and makes growth predictable.
The numbers
- Up to 1,000 inquiries per day automated
- No need to grow sales/support headcount
- Scaling without a bigger team
- Better decisions thanks to real-time data
Where it goes from here.
With the chatbot and its data foundation, the provider can steer prices and capacity with precision – for example, pricing popular tours higher or opening up slots during peak times.
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